Last updated: October 9, 2026

Shipping area and charges

We currently ship within the United States. International shipping is not offered unless announced on our website and made available at checkout. Available shipping methods, charges, and applicable taxes are shown before you complete your purchase. Shipping is free only when the offer or checkout expressly states it.

Processing and delivery estimates

Order processing or production takes place before carrier transit. Refer to the product page, checkout, and order confirmation for the estimates provided for your purchase. Delivery estimates can be affected by carrier delays, holidays, weather, and other disruptions; they do not remove our obligations to ship or provide a legally required remedy.

We will ship within the time stated for your order. If no shipment time was stated, we will ship within thirty days after receiving a properly completed order, as required by applicable law. If we cannot ship on time, we will notify you, provide a revised estimate, and give you the opportunity to consent to the delay or cancel for a refund, as required by law. Where the required consent is not obtained, we will cancel and refund the unshipped merchandise as required.

Changes and cancellations

Email pharaohandreasshop@gmail.com immediately with your order number if you need to cancel or change an order. We will confirm whether the change can be made. Once processing or production begins, changes and voluntary cancellations may not be possible. This does not affect cancellation or refund rights required by law, including for shipment delays.

Delivery information

Provide an accurate recipient name, complete deliverable address, apartment or suite number where applicable, and contact information. Please review these details before paying. If an address problem is identified, we may contact you for clarification before shipment.

If a package is returned because of an incorrect or incomplete customer-provided address, refusal, or failed collection, contact us to discuss the available resolution. Any actual additional shipping costs will be explained before you agree to reshipment. We do not automatically forfeit the entire payment or override any refund right required by law. We cover reasonable correction costs when the error is ours.

Tracking and delivery problems

We will provide tracking when available. Carrier scans are useful evidence of delivery but do not automatically resolve a report of misdelivery or non-delivery. If tracking says delivered and you cannot locate the package, check the delivery location, household members, building staff, and carrier information, then email us promptly.

We will review the available information and work with the carrier or fulfillment partner as appropriate. Please cooperate with reasonable requests needed to investigate. A replacement, refund, or other resolution will depend on the findings and applicable law. Loss or theft after correct delivery will be reviewed case by case; this policy does not exclude rights required by law.

Damaged, incorrect, or missing items

Please report these issues within seven calendar days of delivery when reasonably possible, with your order number, a description, and photographs if available. An unboxing video is helpful but not required. This request does not shorten applicable statutory or warranty rights. See our Return & Refund Policy for the claim and return process.

Returns and contact

Obtain written instructions before returning merchandise. Our return address is:

Pharaoh Andreas LLC
374 E H Street, Ste 28
Chula Vista, California 91910
United States

Pharaoh Andreas LLC
Email: pharaohandreasshop@gmail.com