Last updated: October 9, 2026

Please choose carefully: we do not accept returns or exchanges for change of mind or for a size, color, design, or quantity selected incorrectly by the customer when the item supplied matches the order and its description. This restriction does not affect remedies for defective, damaged, incorrect, or materially misdescribed goods, or other rights required by law.

Check sizing before ordering

Review the measurements and description for each product. Sizes may differ between styles. If an item materially differs from the published measurements or description, contact us so we can review it as a product issue.

Damaged, defective, incorrect, or missing items

Please inspect your order on arrival and report an issue within seven calendar days of delivery when reasonably possible. Contact pharaohandreasshop@gmail.com with your order number, a description of the issue, and clear photographs of the item and packaging, if available. For a missing item, identify what is missing.

An unboxing video can help us investigate, but it is not mandatory and is not the only acceptable evidence. We may request reasonable additional information. The seven-day reporting request does not limit any longer warranty period or statutory right, including rights relating to defects discovered later. Keep the item and packaging, where reasonably possible, while we review your claim.

Return approval and address

Email us before sending a return. If a return is needed, we will provide written instructions and confirm the approved items. Unless we agree otherwise, please give the return to the carrier within seven calendar days after approval and keep the tracking receipt. Contact us before that deadline if you need more time. These procedures do not override rights that cannot legally be waived.

Approved returns should be mailed to:

Pharaoh Andreas LLC
374 E H Street, Ste 28
Chula Vista, California 91910
United States

Do not send a return to a manufacturer's address or an address on the original shipping label unless we specifically instruct you to do so. Sending an item without contacting us first may delay identification and processing and does not itself establish refund eligibility.

Condition and return shipping

Please return the item with its tags and packaging when reasonably available. Avoid further use, washing, alteration, or damage after discovering a problem. A defect claim is not automatically rejected because packaging is missing or the defect became apparent during normal use. Damage caused by misuse, improper care, or alteration is not covered by this voluntary policy; any applicable legal rights remain unaffected.

For an approved claim involving a defective, damaged, materially misdescribed, or incorrectly fulfilled item, we will provide a prepaid return label or arrange reimbursement of reasonable return shipping agreed with us in advance. We do not charge a restocking fee for these claims. For a discretionary return we agree to accept outside this policy, we will explain any customer-paid shipping costs before you decide to proceed.

Resolution and refunds

We will review the information provided and, where a return is reasonably necessary, inspect the returned item. We will explain whether the claim is approved and the proposed resolution. An approved claim may be resolved with a replacement or a refund, subject to your applicable legal rights. Store credit will be used only with your agreement; it will not replace a refund required by law.

Approved refunds are issued to the original payment method within ten business days after approval, or sooner where required by law. Your bank or payment provider may need additional time to post the credit. Contact us if the credit has not appeared within fifteen business days after approval.

For a verified product defect or fulfillment error, refunds include the affected item's price, applicable tax, and any shipping charges that must be refunded by law. If the entire order is returned for such an issue, we will also refund the original standard shipping charge. We do not issue duplicate refunds for an amount already reversed or reimbursed.

Order changes, delivery issues, and verification

Contact us immediately if you need to change or cancel an order. Changes may no longer be possible after processing or production begins. Shipping delays, incorrect addresses, and delivery investigations are addressed in our Shipping Policy.

We may verify an order using reasonable information associated with the purchase. Fraudulent claims may be denied when supported by evidence and permitted by law. A good-faith complaint or payment dispute does not by itself establish fraud or remove your consumer rights.

Existing orders and legal rights

This version applies to orders placed on or after October 9, 2026. It does not retroactively reduce return rights or promises that applied when an earlier order was placed. Nothing in this policy excludes statutory warranties, remedies for non-delivery, or other rights that cannot lawfully be limited.

Pharaoh Andreas LLC
Email: pharaohandreasshop@gmail.com